BoxGo
suitcase service
Rhino / Solidworks / Keyshot / Adobe PS
3D Modeling / Service Design / Marketing research / CMF Design
Traveling with a large suitcase is always a hassle—too heavy, too much trouble.
This project explores a shared luggage service that solves the “last mile” between the airport and your hotel or home. Instead of dragging your suitcase, you simply send it off at the hotel and receive it later at your doorstep.
You don’t need to worry about your luggage anymore!
Background
“Last Mile” Problem
*The last mile problem refers to the expensive and inefficient process of transporting goods or people from a central point to their final destination in the supply chain or public transport network.
The real hassle of travel isn’t flying—it’s dragging heavy luggage between the airport, hotel, and home.
In this project, I proposed a shared luggage service to ease that “last mile” journey and make travel simpler.
Use Case
A is preparing for a long trip. Since she has more luggage than her airline allowance, she decides to order an extra suitcase through BoxGo.
She goes to the BoxGo machine, places an order, and takes the empty suitcase home to pack. The day before her departure, she returns the suitcase to the machine. Later, BoxGo staff pick it up along with other luggage and transport it to the destination.
When A arrives at her hotel, her suitcase is already on its way, and she soon receives it without any hassle.
Interacting through screen
Taking / returning suitcase
Transporting suitcase
Service Blueprint
Suitcase Design
This luggage design focuses on environmental protection and cost reduction.
It uses an accordion-style structure that allows the suitcase to be compressed when empty while still providing support when in use. The wheels double as a stacking mechanism for stability and are designed to be retractable to save space during transport. In addition, the flush handle minimizes protrusions, making packing and shipping more efficient.
BoxGo Station Design
The BoxGo station acts as the link between customers and transport services.
The partitions (yellow part) are movable, allowing suitcases of various widths to be stored. Railings ensure the safety of the suitcases while keeping their quantity visible. After a command is given through the system, the railing automatically lowers to allow a suitcase to be stored or borrowed.
